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Terms Condition

Welcome to this website of HF MetalArt Pvt. Ltd. Company ("HF MetalArt," "we," "our" or "us"). The following terms and conditions ("Terms of Use") apply to visitors’ (“you” or “your”) use of this website, including any content, functionality and services offered on or through it.
Please read the Terms of Use carefully before using the site. By using or accessing our website, you accept and agree to abide by these Terms of Use and our Privacy Policy, incorporated herein by reference. If you do not agree to the Terms of Use or Privacy Policy, you should not use the website.

Changes to the Terms of Use:
We may revise and update these Terms of Use from time to time. Your use of the website following the latest update means that you accept and agree to any changes from an earlier edition of these Terms of Use.

Restrictions on Use:
You may use the website only for lawful purposes and in accordance with these Terms of Use. You may not use the website in any manner that could disable, overburden, damage, or impair the site or interfere with any other party's use of the website.

Accessing the Website and Account Security:
We reserve the right to withdraw or amend any service/ product we provide on the website at our sole discretion and without notice. We will not be liable if, for any reason, all or any part of the website is unavailable for any period of time. We may restrict access to some parts of the website to registered users.
If you choose, or you are provided with, a user name, password or any other information as part of our security procedures, you must treat such information as confidential. You agree to exit from your account at the end of each session and immediately notify us of any unauthorized use of your user name or password or any other breach of security. You should use particular caution when accessing your account from a public or shared computer or network so that others are not able to view or record your password or other personal information.

Intellectual Property Rights:
The entire contents of the website (including all information, product, designs, software, text, displays, images, video and audio) selection and arrangement are owned by HF MetalArt and various brand owners and are protected by international laws regarding copyrights, trademarks, trade secrets and other intellectual property or proprietary rights. You may not use website images or reproduce, adapt, or publish any website content without our written consent.
Images, logos, product, related names, designs and slogans are the property of respective companies and brand holders. You may not use any of these marks without our prior written consent.

Reliance on Information Posted:
The information presented on or through the website is made available solely for general information purpose and for general ideas of designs. We do not warrant the accuracy, completeness, or usefulness of this information. We disclaim all liability arising from any reliance placed on site information by you, any other visitor to the website, or by anyone who may be informed of any of the site contents.

HF MetalArt and respected brand owners owns the copyright to all the contents of this website, including images. All trademarks and other intellectual property are owned or licensed by us (unless otherwise specified).
You may not copy, reproduce, distribute, republish, download, display, post or transmit any part of the website without written consent from us.
If you have any doubts about what you can do, please go to our contact us page to apply for permission to reproduce the content.
While our website is as accurate as possible, we cannot accept responsibility for any inaccuracies or errors beyond our reasonable control. We cannot guarantee that colours in our images will be rendered correctly on different computer monitors.
We have made every effort to display the colours and sizes of our products that appear on our website as accurately as possible. However, as the actual colours you see will depend on your monitor. We cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery. Packaging of the product may vary from that displayed on the website.

Changes to the Site Disclaimer:
We reserve the right to change the site disclaimer from time to time. If this happens, we will notify you by posting the updated site disclaimer on the website. If you do not wish to be governed by the revised site disclaimer, we request you to refrain from using the website.
If any part of this site disclaimer is found to be invalid by law, the rest of them remain valid and enforceable.

Payment: The Price List for each item displayed on the Website represents the full retail price (inclusive of all taxes unless specified otherwise). List mentions the prices of each items and the User shall pay in Indian Currency (i.e. Indian Rupee). We reserve our right to change the prices of the items and services and the availability of the same at our sole discretion.

HF MetalArt will allow the user to use the following forms of payments:
» Credit Cards
» Internet Banking
» Debit Cards
» Wallet
»Cash on Delivery facility is also available as a mode of payment available.
» any other mode of payment, as may be decided and made available on the Website.

Please note that payment can be made only in India Rupees, SWISS FRANC and US Dollar and all the above payment instruments must have been issued by entities operating in India and subject to Indian regulations.

Payment made by credit/debit card or any other mode as mentioned above should be received by us on time. If for any reason we do not receive payment from the credit/debit card issuer or any agent involved in any of the above payment modes, You agree that you shall pay all amounts due upon demand by us.

Privacy and Information Collection:
HF MetalArt is committed to protecting your personal and financial information. However, the privacy of communications over the internet cannot always be guaranteed because the internet is not a completely secure medium. For that reason, we do not assume any responsibility for losses or damages you may experience or incur by sending personal information over the internet. Please review our Privacy Policy for a description of the personal information that we collect or receive from you, how that information is stored, and how it may be used or disclosed by us.

HF MetalArt has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

Shipping Policy FAQ’s:

What are the delivery charges?
Delivery charges varies with each Courier Company.

Why does the delivery date not correspond to the delivery timeline of X-Y business days?
It is possible that the Seller or our courier partners have a holiday between the day your placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners and Sellers do not work on Sundays and this is factored in to the delivery dates.

What is the estimated delivery time?
Courier Company generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.

Estimated delivery time depends on the following factors:

  • The Seller offering the product
  • Product's availability with the Seller
  • The destination to which you want the order shipped to and location of the Seller.

Are there any hidden costs (sales tax, Octroi etc) on items sold by HF MetalArt?
There are NO hidden charges when you make a purchase on HF MetalArt. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.

Delivery charges are not hidden charges and are charged (if at all) extra depending on our shipping policy.

Why does the estimated delivery time vary?
You have probably noticed varying estimated delivery times for the product you are interested in. Delivery times are influenced by product availability, geographic location of the Seller, your shipping destination and the courier partner's time-to-deliver in your location.
Please enter your default pin code on the product page (you don't have to enter it every single time) to know more accurate delivery times on the product page itself.

Seller does not/cannot ship to my area. Why?
Please enter your Pincode on the product page (you don't have to enter it every single time) to know whether the product can be delivered to your location.

If you haven't provided your Pincode until the checkout stage, the Pincode in your shipping address will be used to check for serviceability.

Whether your location can be serviced or not depends on

  • Whether the Courier Company ships to your location
  • Legal restrictions, if any, in shipping particular products to your location
  • The availability of reliable courier partners in your location

At times Courier Company prefer not to ship to certain locations. This is entirely at their discretion.

I need to return an item, how do I arrange for a pick-up?
Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.

Does HF MetalArt deliver internationally?
Yes, HF MetalArt do deliver item internationally. But the delivery or shipping charges has to be bear by the customer.

Returns Policy:

  • Definition: 'Return' is defined as the action of giving back the item purchased by the Buyer to the Seller on the HF MetalArt website. Following situations may arise:
  • Item was defective
  • Item was damaged during the Shipping
  • Products  was / were missing.
  • Wrong item was sent by us.
  • Return could also result in refund of money in most of the cases.
  • Points to be noted:
  • Seller can always accept the return irrespective of the policy.
  • In case Buyer orders a wrong item, Buyer shall not be entitled to any return/refund.
  • In case Buyer has ordered for customized product.

To guarantee our customers an Assured Shopping Experience we have structured an unique return policy.

How can I return a product ordered from hfmetalart.in?

Answer:To provide you a worry free shopping experience on hfmetalart.in, we offer you a No Questions Asked Return Policy. Within 7 days of receiving your shipment, you may return any item in its original packaging, for a refund. The shipping charges will not be refunded for the order.

Please refer contact us page, Email: Customer Care before initiating Return.
All items must be returned in their original condition as unworn, unaltered, and undamaged.
When you return your product, please indicate the reason (in case you wish to) for your return in a short note, put the item and the note with the order number into a secure package, affix our address note (our returns address is given below) and send it through a reliable courier or Registered Post Parcel.

Cancellation Policy:Cancellation By HF MetalArt Pvt. Limited
There may be certain orders that HF MetalArt cannot accept, and therefore, we reserve the right, at our sole discretion, to refuse or cancel any order. Some reasons may include limitation on quantity available for purchase; errors in pricing or product information or certain issues identified by our fraud avoidance department or any other issue which HF MetalArt identifies for not accepting the order. We also reserve the right to ask for additional information for accepting orders in certain cases. We will notify you in case your order has been cancelled fully or partially or if any additional information is required to accept your order.

Cancellation by Customer:
Once an order is placed, it can only be cancelled before it is shipped to the provided destination. Registered customer can always check the status of their order from Track Order option Track Order option available at www.hfmetalart.in . Once the cancellation request is received, we will initiate the process of refunding the amount to your account via the same payment mode that you had used to make the transaction. Once the refund process is initiated, you will receive the refund amount directly in your account.
NOTE: In the event that the amount has been deducted from your account but the transaction failed, we will refund the amount to your account at the earliest.